![]() Try a fresh battery, especially if you are using lithium or other non-high quality batteries.If the user code didn’t work, perform a factory default reset.Once you have verified the lock is installed completely and correctly, try a user code.If the latch does not retract, contact Schlage customer service for assistance.Rotate the inside lever down and see that the latch retracts.On keypad levers (FE575 and FE595) verify the following:.Verify the installation is complete and correct.If the Schlage light blinks green after a code is entered but won’t open, try the following troubleshooting to resolve the problem: Vacation mode is successfully disabled when the Schlage button indicates one green light and you hear one long beep.To disable vacation mode, follow these steps: When enabled, no user codes will unlock the door, preventing any unauthorized attempts of entry when no one is home for a prolonged period of time. If the user code does not unlock your Schlage lock and the Schlage button lights green then red, with 1 high and 1 low beeps, it is because vacation mode is enabled. ![]() You will need to verify that you have entered a valid user code to unlock. If the user code does not unlock your Schlage lock and the Schlage button lights red, with 2 beeps, then the user code you have entered is not a valid user code.
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